{"product_id":"post-sale-service-performance-dashboard-template-customer-service-kpi-tracker-csat-and-nps-dashboard-kpi-reporting-spreadsheet","title":"Post-Sale Service Performance Dashboard Template | Customer Service KPI Tracker | CSAT and Nps Dashboard | KPI Reporting Spreadsheet","description":"Post-Sale Service Performance Dashboard Template — Excel and Google Sheet\nThis Post-Sale Service Performance Dashboard Template is designed to help businesses measure, monitor, and optimize their customer service performance. Built for both Excel and Google Sheets, the dashboard consolidates key service metrics including CSAT, NPS, SLA compliance, resolution rate, escalation rate, and service cost per customer.\nThe template visually displays performance trends with automated charts, making it easier to identify areas requiring improvement, track long-term progress, and enhance customer satisfaction and retention.\nIdeal for service teams, operations managers, customer support leaders, and businesses looking for a clear and effective performance tracking system.\n\nWhat You Will Receive\nBased on the images provided, your download includes:\nSummary Dashboard with key KPIs\nCSAT Performance Tracking\nNPS Performance Tracking\nSLA Compliance and Resolution Metrics\nService Cost per Customer Overview\nMonthly and yearly performance data sheets\nFully formatted files for Excel and Google Sheets\n\nFeatures\nUser-Friendly Design: Simple navigation and easy data entry.\nIntegrated Formulas: Automated calculations for accuracy and efficiency.\nCustomizable Fields: Adjust categories and metrics to match business needs.\nCollaboration Capabilities: Suitable for teams using shared sheets.\nClear Data Visualization: Charts and graphs to highlight performance trends.\n\nBenefits and Functions\nStructured Business Roadmap: Outline and pursue customer service goals methodically.\nCost-Saving Strategy: Track performance without additional software expenses.\nEfficient Resource Allocation: Optimize budgeting and operational decisions.\nMeasure and Monitor Progress: Track KPIs and refine strategies effectively.\n\nPerfect For\nCustomer service teams\nCall center management\nSupport operations\nService-based businesses\nBusiness analysts and managers\nCompanies aiming to improve service retention and satisfaction\n\nHow It Works\nPurchase the listing.\nDownload your files instantly.\nOpen in Google Sheets or Excel.\nInput your data and begin tracking performance.\n\nImportant Notes\nThis is a digital download only. No physical item will be shipped.\nCompatible with Excel, Google Sheets, and similar spreadsheet tools.\nBecause this is a digital file, refunds are not available.","brand":"ExcelSheets.net","offers":[{"title":"Default Title","offer_id":67841108050224,"sku":null,"price":23.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0998\/8780\/8816\/files\/d2bd57a1-il_fullxfull.7779201213_iysk.jpg?v=1790219486","url":"https:\/\/excelsheets.net\/products\/post-sale-service-performance-dashboard-template-customer-service-kpi-tracker-csat-and-nps-dashboard-kpi-reporting-spreadsheet","provider":"Excel Templates \u0026 Google Sheets Templates | ExcelSheets.net","version":"1.0","type":"link"}