Return & Refund Policy

Return & Refund Policy

Thank you for purchasing from ExcelSheets.net.

Because our products are digital downloadable products, they cannot be physically returned once they have been delivered or downloaded.

For this reason, all digital product purchases are generally non-refundable unless otherwise required by applicable law or as specifically stated below.

1. Digital Products

Our products are delivered digitally. We do not ship physical products.

Because digital files can be accessed immediately after purchase, we generally cannot accept returns or provide refunds simply because you:

  • Changed your mind
  • Purchased the wrong template
  • No longer need the template
  • Decided the template does not suit your preferred design
  • Purchased a product without reviewing its description
  • Do not have the required software or compatible version

We strongly recommend reviewing the product description, included features, compatibility information, and screenshots before purchasing.

2. Technical Problems

If the purchased file is genuinely defective, corrupted, inaccessible, or materially different from the product description, please contact us.

Please include:

  • Your order number
  • The email address used for purchase
  • The name of the purchased product
  • A description of the problem
  • Screenshots or other relevant information, if applicable

We may provide a corrected or replacement file where appropriate.

3. Duplicate Purchases

If you accidentally purchase the same digital product more than once, contact us as soon as possible with your order details.

We will review duplicate purchases on a case-by-case basis.

4. Unauthorized or Accidental Purchases

If you believe a purchase was made without your authorization, please contact us immediately.

We may request information necessary to verify the transaction.

5. Refund Requests

Where a refund is approved, the refund will generally be issued to the original payment method.

Processing times may depend on the payment provider.

6. Contact Us

We aim to respond to customer support requests within [24–48 hours].

Important

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.